> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehenry.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and credits

> How Henry is priced, the trial, credit pools, top-ups, auto top-up, plan changes, and what happens when payment fails.

Henry is metered in **credits**, not seats. Every plan includes unlimited teammates and one shared balance. Billing is per workspace and managed in **Settings → Billing & credits** by owners and admins.

## Pricing

* **Monthly plans** cost **\$2.00 per 1,000 credits** at every size. Picking a plan is picking how big a bucket. Current plan sizes and prices are on the [pricing page](https://www.usehenry.ai/pricing).
* **One-time top-ups** cost **\$2.56 per 1,000 credits** and **never expire**.
* **Small turns are free.** Any turn that costs less than about 5 cents of model cost (roughly 40 credits) is not charged.
* **Every request has a ceiling.** Quick turns stop at 6,400 credits, standard at 24,000, deep at 40,000, and scheduled runs at 20,000. A single task cannot drain your balance.
* **Personal Henry** is free during beta.

## The trial

Business workspaces start with a **7-day trial** and **8,000 credits**. A card is required; nothing is charged today. When the trial ends, the plan you picked starts automatically. Change or cancel anytime. Trial credits land in your reward pool and never expire. There is one trial per person.

## Credit pools

Your balance is made of four pools, spent in this order:

1. **Rollover**: unused monthly credits from last period. They roll over once and are spent first.
2. **Monthly**: this period's plan allowance.
3. **Top-up**: credits you bought. Never expire.
4. **Reward**: trial and promotional credits. Never expire.

The billing page shows each pool, how much you have used this period, and days until the next refresh.

## Buying more

* **Add more credits** opens a dialog with two paths: **upgrade** to a bigger plan (prorated for the rest of the period) or a one-time **top-up**.
* **Auto top-ups**: set an amount, a balance threshold, and a monthly spend limit. Henry buys credits automatically when the balance falls below the threshold, never exceeding the limit. Requires an active plan and a card on file.

## Running out

Henry lets the workspace know as credits run low, and pauses paid work when they hit zero until the next monthly grant, a top-up, or an upgrade. The workspace stays accessible; chat simply waits.

## Changing or canceling your plan

Open **Manage**. Upgrades apply immediately with a prorated charge and a prorated credit grant. Downgrades take effect at renewal. Canceling is always at period end and reversible: the plan card shows **Renewal is off** with a one-click **Resume** until the period ends. After cancelation, remaining credits stay spendable.

The Stripe portal in **Manage** holds invoices and payment details.

## Payment problems

If a payment fails, the billing page shows a banner and Henry keeps working for a **3-day grace period**. Owners and admins see **Update card & pay**. After the grace period the workspace is paused until payment succeeds. Members of a paused workspace see the **Workspace inactive** screen.

## Rate limits

Plans include 150 to 600 requests per 5-hour window depending on plan size, and 50 during the trial. Henry tells you if you hit a limit.

## Refunds

Credits are not refundable, but if something goes wrong on Henry's side, email [support@usehenry.ai](mailto:support@usehenry.ai) and we make it right with a credit grant.

Payments are processed by Stripe. Henry never stores card numbers.